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FAQs

Are Okapi Bay's essential oils 100% pure?

Yes definitely!

All our essential oils are of the purest, highest quality, free from any additives, adulterants or dilutions. The term ‘Therapeutic Grade’ is marketing terminology used by many retailers to emphasise the quality of their oils. In reality the only recognised way to know the purity of essential oils is through testing, using GC/MS (Gas Chromatography/Mass Spectrometry) tests. We provide independent 3rd party testing for all source batches of our single essential oils. The test results for each single oil can be found by clicking on the COA link under the 'Source' tab on the product page. Our blends are made from these same single oils, as such they do not need to be tested again.

Do OKAPI BAY provide organic essential oils?

Any organic essential oils we provide will be clearly labelled as such. Oils that are not certified does not mean they are lower quality, but they are are distilled from plants that grow wild in nature, and organic certification comes at a cost, to which many small farmers cannot afford. Through the tests results provided, we can guarantee though that no chemicals or pesticides have been used in any stage of planting, growth, harvesting, distilling, or bottling.

Can OKAPI BAY Essential Oils be ingested?

We advise against any ingesting of any essential oils.

They are extremely concentrated and can cause some serious damage if ingested, without the necessary expertise required in there use. We only promote the use of essential oils in a diluted form for aromatherapy and topical use. However, if you wish to do so, we recommend it only be done with great care, and only under the direction of a qualified consultant or physician.

HOW DO I UPATE MY ORDERS

Orders are processed within 1-2 working days and shipped. If you wish to make a change, you need to inform us by responding to your order confirmation email as soon as possible, within 6 hours of payment. This gives us time to make the changes before our fulfilment team sends the order for shipment.

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